You will then receive an email confirming that your Auto-Renewal Service cancelation request is being processed. Click the 'send email' button to submit the request. Under the section headed 'Please Select a Subject:', select 'Subscription Request' in the drop down box, then select 'Please cancel auto-renew on my subscription'. Enter and verify the email address that you used for the purchase. This can be found on your order confirmation page or in the order confirmation email that you will have received when making the original purchase. Your product will still be active until the subscription expiry date.Ĭancel your Auto-Renewal Service by submitting a request to Customer Service and following the instructions below: Pressing Cancel will stop the Auto-Renewal Service. Once logged in you will see a Cancel and a Renewal buttons. Enter Password which can also be found in the order confirmation email. Enter the Order Number into ‘Quick Order Look Up’ section. To cancel your Auto-Renewal Service, you can log into Account Details and follow the instructions below: Be sure to include your order number when contacting Customer Service.How can I cancel my Auto-Renewal Service? You will be sent an email confiming the cancellation when one of our representatives has processed it. 
Customer Service requests are handled in the order in which they are received. I informed Kaspersky 3 weeks before my subscription ended that I would not be renewing - well they renewed my anyway and charged my credit card. Or Submit a request to Customer Service to cancel your Auto-Renewal plan. Do Not I Repeat DO NOT SIGN UP FOR AUTO-RENEWAL. Your product will still be active until the subscription expiry date.
Clicking on Stop Automatic Billing will stop the Auto-Renewal Plan immediately. Once logged into your order, you will see Renew Subscription and Stop Automatic Billing buttons. 
Alternatively, if you do not have your confirmation email, you can look up your order using your email address and the last five digits of credit card used to purchase. 
Your order password can be found in the order confirmation email that you will have received when making the original purchase. How can I cancel my Auto-Renewal Plan? To cancel your Auto-Renewal Plan, you can Look Up Your Order and follow the instructions below:
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